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To begin your journey with Aurum Design Studio, we recommend gathering key inspiration and essential information. Start by collecting ideas such as websites you admire, preferred colour schemes, and any specific features you envision for your site. Additionally, compile details about your business, target audience, and existing brand assets like logos or style guides.

Once you're prepared, contact our team, and we'll collaborate closely to refine your vision and objectives. Our goal is to create a cohesive and impactful online presence that authentically represents your brand and engages your audience effectively.

Absolutely! We completely understand the importance of securing your booking promptly. We offer the option to pay a deposit to confirm your reservation with us. This deposit ensures that your spot in our schedule is reserved exclusively for your project.

Please keep in mind that while a deposit secures your booking, full payment will be required before the commencement of your project. This approach allows us to dedicate our full attention and resources to your design needs from the outset, ensuring a smooth and timely start once all details are finalised.

Turnaround times for projects vary depending on the selected package. Detailed timeframes for each service package are clearly outlined on our services page. We ensure transparency and clarity regarding project timelines to help you plan effectively and meet your project goals.

If you have specific timing requirements or deadlines, please let us know during your consultation, and we'll work closely with you to accommodate your needs.

We offer additional revisions beyond the package inclusions for both branding and web design at an additional cost. We understand that refining and perfecting your project may require further adjustments beyond the initial scope, and we are happy to accommodate your needs.

Our goal is to ensure every detail aligns with your vision and objectives, creating a final result that feels truly polished and representative of your brand. If you require extra revisions, simply reach out, and we’ll guide you through the process to bring your ideas to life.

Once your project is finalised and approved, we will deliver your complete branding package digitally. This includes high-resolution files tailored for both print and digital use, ensuring your brand maintains consistency and professionalism across all platforms.

Your files will be securely transferred through a digital platform of your choice for easy access. Aurum Design Studio is dedicated to ensuring a seamless transition from concept to execution, providing you with the tools and support needed to confidently showcase your brand to your audience.

Yes, we specialise in integrating e-commerce functionality into websites, allowing you to sell products, services, or digital downloads with ease. Our approach ensures a seamless shopping experience for your customers, featuring secure payment processing, intuitive product management, and a user-friendly interface.

Whether you're launching a new online store or expanding an existing business, we tailor e-commerce solutions that align with your brand, streamline operations, and enhance your online presence.

Yes, our SEO strategies include comprehensive keyword research, on-page optimisation, and technical enhancements that align with industry standards and best practices. By implementing effective SEO techniques, we aim to boost your website's rankings and increase its online presence.

We understand the importance of SEO in driving sustainable growth and attracting qualified leads. Whether you're launching a new website or enhancing an existing one, our holistic approach to SEO aims to enhance your site's performance and drive measurable results.

Yes! While we don’t provide hosting services directly, we can guide you in choosing the right hosting provider and domain name for your website. We’ll help you navigate the options to find a secure and reliable solution that suits your needs.

As part of our web design process, we also handle the setup and configuration to ensure everything is seamlessly connected. Our goal is to make the launch process smooth and stress-free, so you can focus on growing your business with confidence.

Once your final designs are delivered, they are yours to use for commercial purposes. Whether for branding, website assets, or promotional materials, our designs meet both aesthetic standards and legal requirements in Australia. We ensure your brand identity is visually compelling and legally cleared, so you can confidently represent your business.

Should you have any specific queries regarding the use of your designs or need further assistance, we are here to support you every step of the way.

At Aurum Design Studio, we prioritise the security and confidentiality of your personal information. We employ industry-standard security measures to safeguard your data and prevent unauthorised access, disclosure, alteration, or destruction. Our protocols ensure that your information is protected throughout our collaboration, maintaining trust and confidentiality as integral components of our service commitment.

If you have any specific concerns or questions about data security, please feel free to get in touch, as we are committed to providing a secure environment for your information.

We understand that circumstances can change unexpectedly. If you need to cancel your project after it has commenced, we handle cancellations with flexibility and understanding. We have a structured cancellation policy in place that considers the work already completed and any applicable fees.

Our goal is to work closely with you to find a fair resolution and minimise any inconvenience caused. For detailed information regarding our cancellation policy and how it applies to your specific project, please contact us directly. 

Absolutely! We offer ongoing support to keep your website running smoothly. Whether you need minor updates, troubleshooting, or extra guidance, we’re here to help and ensure your site remains in top shape.

For ongoing maintenance or larger updates, we also offer tailored support packages to suit your needs. This allows you to focus on your business while we take care of the technical details.